Return & Exchange

At Saad Bin Shahzad Store we are committed to ensuring the highest level of service. Whilst we hope you are delighted with your order, we do not offer any return of exchange under normal conditions. We only offer Conditional Exchange if you face quality issues with the product. For Pret, it is advised to be hand-washed only.


If you find the product faulty in terms of its quality or the work done, you have to get back to us within 48 hours of delivery. After you generate a query, the Quality Department of the Company will look into the issue and get right back to you. After reviewing the product, we may offer you an Exchange or store credit for future purchases in case of any major fault. Moreover, orders that are customized or given a discount on are not eligible for Returns, Refunds, Exchanges or Chargebacks.